Frequently Asked Questions

Please follow THIS GUIDE

After signing up or creating an account with us, if you did not create your own password then, our system will automatically generate one and email it to you. You will then be able to log into our members area straightaway using those details. If the login email does not arrive within 15 minutes in your inbox or your spam folder, please contact us so that we can resolve the issue for you.

If you already signed up with us but forgot the login details, you can request a password reset for your TSG account. You can go to ‘Login’ on the top menu bar of the site or click HERE, you will find a link for ‘forgot password’ (or click HERE to go directly there). Please then enter your email address in the box. If we have that email address registered on our system, we will immediately email you the password reset link to that address. Please always check your Junk mailbox if you do not receive the email within 10 minutes.

The quick instruction is illustrated HERE

You can do that easily by following this guide HERE.

You can do that by following this guide HERE.

You can follow the instruction HERE

Please note that if you unsubscribe from all communications, then we will not be able to inform you about any updates, improvements, or instructions to your products, or special one-time offers that may be of interest to you.

Please be certain which of these you want to unsubscribe from.

No, The Snooker Gym members area offers streaming video only. However, most internet connection speeds (including 4G/5G phone signals) should be enough to view the videos. With a lower speed internet connection, our system will stream slightly lower resolution videos to you – this keeps your cost down if roaming on your mobile signal and ensures the videos have the best chance of playing if you have a slow connection.

The Snooker Gym membership area access to all content for the lifetime of our business and website. If we close, we will give 12 months notice giving you the opportunity to consume your purchased content as often as you need in that period.

You can do that easily by following this guide HERE.

All the online training content from all our products can now be accessed on Android and Apple mobile devices with our Kajabi App.

With this app, you can:

• Access your library of both free and paid products
• View downloadable resources such as slides, worksheets, and PDFs
• Continue learning where you left off—course progress is saved in the app and on the web
• Watch or listen wherever you want, learning at your own pace

Please download the app from App Store or Google Play below.

Yes, we do! And some physical product includes free postage worldwide!

The Snooker Gym has shipped products to over 100 countries, and hope to reach 147 countries soon!

While the product is on the way to you, please make sure to watch the online product training videos so that you are familiar with the product before it arrives – which will ensure you have quicker improvement when using it for the first time.

Ultimate Training Ball and AimFrame delivery:

We post these items within two days of the order being made to the address you gave when making the order. Time from order to delivery for the various regions of the world is:

• UK: 2-4 working days
• Europe: 5-7 working days
• Asia: 8-10 working days
• Australasia & Americas: 14 working days

Cue Action Trainer delivery:

We limit the supply of the Cue Action Trainer, and because of their high value we need to insure their delivery. We usually have one CAT delivery date per year, and will send each one by courier with a tracking number sent to you by email. Time from order to delivery for the various regions of the world is:

• UK: 2-4 working days
• Europe: 3-5 working days
• Asia: 7-10 working days
• America: 3-10 working days (some remote area will take longer)
• The Rest Of The World: 10-14 working days

To save yourself time, do not email us regarding the whereabouts of the delivery until the time periods mentioned in the ‘Where is my parcel?’ section above. After those expected periods have passed, we can examine where the parcel is and help you recover it or claim insurance.

We have all the video available – but on an online only format now. This means that clients can watch the videos on any device just by logging in to their member area – instead of having to carry the box of DVDs with them. You can buy this from our web shop. Click HERE to go directly to the product page.

The Snooker Gym unique selling proposition is – Improving Your Game, From Every Angle. To find which ‘Angle’ your game most needs for improvement, our HOME page is the best place to go.

For a first class bespoke coaching experience (whether you are a professional person, business owner, frustrated club player, aspiring amateur, or parent of a talented youngster) please visit us HERE

The best place to meet playing partners is The Snooker Gym Community on Facebook for TSG paid product or coaching clients where you will find players from many different countries and cities willing to support you and perhaps also play if the geographic distances are close enough. If you have bought our product or had coaching from us, you can join us HERE now.

Let me know when you have applied to join, and you MUST email [email protected] your Facebook name so that I know which of the 100’s of applicants we can let in to the club….

You can white list our email address by following the instructions on this page

Continue your journey by going to joining our private online community for paying clients or products or coaching services only…

Welcome to The Snooker Gym family, and join us now HERE

Let me know when you have applied to join, and you MUST email [email protected] your Facebook name so that I know which of the 100’s of applicants we can let in to the club….

Our vision being to ‘Help 1,000 Players Beat Their Highest Break’

I will be posting in there and facilitating the support between members, offering tips and monitoring the progress of our players where I can…

I have two simple requests….

1. I can offer a certain amount of support one to one where I can for current coaching clients, but the questions should be posted in The Snooker Gym Community on Facebook rather than email so that everyone can benefit from the answers.
2. Please write a first post introducing yourself as soon as you are accepted briefly stating: Where you are from. Your playing background and highest break. Your targets in the game. Then let the fun begin!...